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Please enter the phone number which is registered on your Spinz account and we will send a confirmation code to change your password.
We request Account Verification / a KYC Check on an as-needed basis to comply with industry regulations as soon as a player passes transaction thresholds. We may also request KYC checks if we detect unusual activity on your account.
If you are asked to verify your account, you’ll be duly notified via SIS and email. To kick off the process, go ahead and upload all the relevant documentation in the Verification area of your account via desktop or mobile device. It’s preferable to submit scanned documents and screenshots as opposed to photos taken on smartphone.
Please note that the verification section will not permit uploads until a verification check has been requested.
The following types of documents are typically required in order to complete Account Verification:
Valid Picture ID: Passport, driver’s license, or national ID card. The identification must be a valid, government-issued photo ID. A national authority must have issued your ID card.
Utility Bill: The utility bill should be less than 3 months old and reflect the home address you registered on your Spinz account.
Payment Method: If payment verification is also requested, you should upload a statement no more than 3 months old confirming your payment method(s) and clearly showing the account holder and account number. The following documents are accepted as a form of Payment Method Verification:
Bank Transfer: Bank statements should include your name and address, and should match the details of your Spinz Casino account.
Credit Cards: Front and back images of the credit card are required. The back of the card must be signed by you. The front image must clearly show the first six (6) and last four (4) digits (1234 56XX XXXX 1234) of the credit card number.
E-Wallets: E-Wallets follow the same general rules as bank statements. These statements should include the same account holder’s name and address as their Spinz account. If your e-wallet provider does not give paper / PDF statements, or if a digital copy is not available, a screenshot of the account details displaying the customer name and address is required instead.