The customers’ security and privacy are foremost concerns in everything we do here at Spinz Casino.
Account and payments security are primary concerns at Spinz. In addition to the security features mandated by the regulators, Spinz makes use of their AI-enhanced Rootz platform to identify suspicious gameplay and remove those accounts quickly.
To enhance privacy, Spinz closely follows the guidance of the General Data Protection Regulation (EU GDPR), the regulatory bodies which license Spinz, and strict internal policies that go beyond what the regulations mandate.
Account integrity is a major focus area at Spinz. Account verification tools, notably OTP passwords sent to your mobile device for important account actions, help ensure that your account receives an extra layer of security.
Be aware that Spinz staff will never request your password. Should you receive any communications asking for your password, please forward that communication to [email protected] along with a message containing any relevant details. Sending us the suspicious communications helps Spinz investigate phishing attempts and provides full details for a subsequent report to the appropriate authorities.
For communications that appear to come from Spinz asking for private information or anything else that seems suspicious, please retain that correspondence and forward it to Support.
For the quickest and most efficient service, please get in touch with Customer Suport via LiveChat or email using the same address you registered with at Spinz.
Per gaming regulations, Spinz maintains all customer funds in a segregated bank account. This account is separated from the company’s business accounts.