Responsible Gaming

Here at Spinz, responsible gaming is at the core of our code of ethics.

Online gaming is intended to be an enjoyable form of entertainment, but for some players it can become a serious problem, negatively impacting their lives and the lives of those around them. Therefore it is vital to practice responsible gaming by being aware of and staying within your limits.

We provide a range of tools for players to use to help them practice responsible gaming and keep their gambling activities within safe and sustainable limits.

Personal Limits

You can set limits on your account, controlling the amount of funds you are able to wager, lose, and/or deposit, and the amount of time you can spend playing, for a period of your choice: daily, weekly, or monthly.

To do this, head to the Limits section of My Account. Once a personal limit is set, it will take effect immediately.

You can decrease a limit (making it stricter) if you feel that you need to, this will take effect immediately. You can also increase a limit (making it less strict), this will take effect after a 24-hour ‘cooling-off period’.

• Time limit: Limits the length of time you can spend playing. Once the limit is reached, you will be logged out automatically.

• Net loss limit: Limits how much money you can lose. Once the limit is reached, you will not be able to place any more bets.

• Deposit limit: Limits how much money you can deposit. Once the limit is reached, you will not be able to make any more deposits.

• Wagering limit: Limits how much money you can wager. Once the limit is reached, you will not be able to place any more bets.

Self-Exclusion

Self-Exclusions are some of our strictest controls, available for indefinite and definite timeframes since implementing this measure prevents you from logging in to your Spinz account. Choose either of these options if you need some time away from gambling or if your gambling activity is starting to get out of control.

To activate a definite Self-Exclusion, contact our customer support team via Live-Chat and specify the length of time (1/7/30 days) you would like to take a break from gambling with Spinz or select the preferred time frame through the Self-Exclusion section on the ‘My Account’ page..

Note that if you decide to request a definite self-exclusion by contacting our Customer Support, it does not take effect immediately. You will be duly notified by a member of our Support team after it has been applied to your account.

Note that if you wish to decrease your definite self-exclusion period, a minimum ‘cooling off’ period of 24 hours applies before it can be reinstated following a time-out.

If you feel like you need to take a break from gambling for an indefinite period of time, you may request an indefinite Self-Exclusion. You may do so by contacting us via Live-Chat and stating your reasons. You will be self-excluded as soon as our Customer Support Team sees the request, and you will be duly notified. Please understand that if you wish to decrease or revoke an indefinite self-exclusion period, Spinz may, at its discretion, accept or not, and it shall only be effective seven (7) days from the acceptance of the request.

If you feel that you still need more time away from gambling after the chosen period of time has elapsed, you may extend this period by contacting us.

Reality Checks

A message will appear onscreen, showing you information about your current gaming session, such as the length of time you’ve been playing for, and the amount of money lost or won.

These Reality Checks appear at 60-minute intervals, which can be altered in your My Account settings, or can be switched off completely.

Useful Tips

In addition to using the tools provided, such as personal limits and self-exclusions, it is also strongly recommended to bear in mind some key principle while gambling:

• Don’t gamble more money than you can afford to lose.
• Don’t try to ‘chase losses’. Attempting to win back lost money by gambling more will probably make the situation worse.
• Don’t gamble while angry, lonely, stressed, depressed, etc.
• Don’t gamble while under the influence of alcohol or drugs.
• Establish limits for yourself and stick to them. If you notice yourself breaking them, consider taking some time away from gambling.

Organisations That Can Help You

The following organisations are on hand to offer more help and information about responsible gaming:

• Gambling Therapy
• Gamblers Anonymous
• GamCare

Gambling Blocking Software

You can block access to gambling sites using these pieces of software:

• Betblocker (Free Software)
• Gamban (Subscription Service)

20 Questions

Gamblers Anonymous created this questionnaire to help players identify if they have a gambling problem: ‘20 Questions’.

We’re Here to Help

Our Support team is on hand to provide information and assistance on responsible gambling.

We hope that you enjoy playing safely and responsibly at Spinz.

FAQs

What types of limits may I place on my account?

In the Account Limits screen, you may place Deposit Limits, Net Loss Limits, Wager Limits, Time Limits, and self-imposed Timeouts on your account.