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Please enter the phone number which is registered on your Spinz account and we will send a confirmation code to change your password.
Yes, you may make deposits and withdrawals before your account has been verified provided they are of relatively modest amounts.
Once a transaction threshold has been breached, however, we’re bound by regulatory protocols to carry out standard KYC (Know Your Customer) checks. This is to ensure the Spinz account holder, their ID documentation and payment details all tally.
There are certain factors that determine a player’s particular payment threshold before a KYC is initiated, including, but not limited to, frequent deposits, withdrawing immediately after depositing, along with various other indicators.
Note: Please do not contact support regarding account verification before one is requested. To maintain timely processing for all customers, KYC checks are requested on an as-needed basis.