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Please enter the phone number registered to your Spinz account. We will send a confirmation code to change your password via SMS and to the email address registered to your account.
1.1 - When signing up at Spinz, you enter into an agreement with Rootz Ltd, (hereinafter referred to as Rootz Ltd, Spinz, we or us), which is a company constituted and licensed to operate gaming activity under the laws of the Province of Ontario, Canada with a registered office at Ewropa Business Centre, Level 3-701, Dun Karm Street, Malta. Rootz Ltd. is licensed and regulated by the Alcohol and Gaming Commission of Ontario.
1.2 - When you are playing games operating under a licence issued by the Alcohol and Gaming Commission of Ontario (“AGCO”), these current terms and conditions (“Terms and Conditions” or “Terms”) govern your relationship with the Website.
1.3 - These Terms and Conditions apply solely to the usage by the Player of the games licensed by the AGCO on the Spinz website (the “Website”), the related enabling Internet, mobile or other platforms through the Website, and other related Uniform Resource Locators (“URL”).
1.4 - Spinz reserves the right to modify these Terms and Conditions which become valid from the time when they are made available on the Website, if no material changes are made. Should material changes to these General Terms and Conditions be made, Players will be prompted at their next login to review and accept changes to these Terms and Conditions as per clause 3.2 of these Terms and Conditions.
1.5 - The current version of these Terms and Conditions is valid until a new version is in place on the Website.
1.6 - While Rootz Ltd shall remain responsible for the general management and responsibility of the wallet, deposits and withdrawals, the liability of Rootz Ltd. is limited solely to money in play (i.e. wagering amounts) on the AGCO licensed games and for the payment of local jackpots associated with the same AGCO licensed games which are licensed and operated by Rootz Ltd.
1.7 - These Terms and Conditions apply to, and are binding upon you, if you participate in the AGCO-licensed games at Spinz.
1.8 - You must read and understand these Terms and Conditions fully before accepting them. In the case that you do not agree with any part of these Terms and Conditions, you must not use or continue to use the Website.
1.9 - You understand and agree to be bound by the Terms and Conditions contained in this text, as may be amended from time to time, unless any material changes are made. Should material changes to these General Terms and Conditions be made, you will be prompted at your next login to review and accept the changes to these Terms and Conditions.
1.10 - These Terms and Conditions may be published in a number of languages and shall reflect the same principles. This is done for information purposes and to assist players. However, only the English version is the legal basis of the relationship between You and Spinz. In case of any discrepancy between the English version and the non-English version of these Terms and Conditions, the English version is the legally binding version and shall prevail.
The player as “you” or “the Player”. “Your” has its usual meaning in relation to you. “Account”, “Your Account”, “Your Member Account” is your Player Account on the Site. “Bonus” shall cover all offers that gift a tangible reward, including but not limited to: welcome offers, deposit bonuses, and bonus spins. “Games” are Casino, Live Casino and any other game on our Site (including mobile or any other platform) and “Games” can mean any one of them. We may remove or add Games to the Site at any time. “Rules” are these terms, conditions and rules which you agree to when using the Site. “Site” and “Website” refers to Spinz, and including, if applicable, any mobile and mobile application version thereof or any other subdomains of Spinz. “Group Brands” refers to products operated in Ontario under Rootz Ltd’s AGCO registration, including, but not limited to, Spinz.
3.1 - We may need to change the Terms and Conditions for a number of reasons, including, but not limited to, for commercial reasons, or in order to comply with new laws and regulations. The most up-to-date Terms are the ones available on Spinz, and the date on which they came into force is stated at the top of these Terms.
3.2 - We will notify you of material changes to these Terms and Conditions prior to them taking effect. We will notify you of any material changes, or of any other changes to the Terms which we wish to notify you of, by email or by placing a notice on the Website. You will be required to reconfirm acceptance before the changes come into effect only if any material changes have been made. If you do not agree with any changes to the Terms, and do not reconfirm acceptance, you will not be allowed to play. However, you will be allowed to withdraw your balance.
4.1 - The Games are intended only for users who are physically present within the Province of Ontario, Canada, who are not prohibited by any applicable laws from gambling on the Internet. You may only open an Account, download software from the Website, or participate in the Games if you are physically present in Ontario. Spinz does not intend to enable you to contravene applicable law. Spinz will use mechanisms to detect and dynamically monitor your location and will seek to block attempts to open an Account, download software from the Website or participate in the Games if your location cannot be verified as originating from within Ontario. Such location checks will occur at reasonable intervals to minimize the risk of the Games being played from outside Ontario. Spinz will also use mechanisms to detect attempts to circumvent player location detection. Spinz reserves the right to request proof of age at the time of registering an Account and to request further and additional proof of age at any stage thereafter, to verify that persons not Legally of Age are not opening Accounts, downloading software from the Website or participating in the Games.
4.2 - You may only open one Account on the Website. Spinz retains the right to terminate any duplicate Accounts. If you open or attempt to open more than one Account, for whatever reason, Spinz may block or close any or all of Your Accounts at its discretion. Spinz may void all bets made in duplicate Accounts at its discretion and retain all monies in such duplicate Accounts and bar you from opening Accounts and playing Games in the future. Should Spinz decide in the exercise of its sole discretion to leave one Account open when closing duplicate Accounts, it will leave open the first Account that you opened with Spinz, to which your remaining deposits, if any, will be transferred. Spinz will deduct an administrative fee of 15% (minimum 30 CAD) for every other Account you opened, as well as any other deductions that may apply per the provisions of these Terms and Conditions.
4.3 - You declare that you are over 19 years of age (19+) (“Legally of Age”). If you are not Legally of Age you may not open an Account on the Websites provided by us, or download software from the Website or participate in the Games under any circumstances, and any person not Legally of Age who opens an Account, downloads software from the Website or participates in the Games will be in breach of the terms of these Terms and Conditions. Spinz reserves the right to request proof of age at the time of registering an account and to request further and additional proof of age at any stage thereafter, to verify that persons not Legally of Age are not opening Accounts, downloading software from the Website or participating in the Games. Spinz may terminate your Account and/or exclude you from participating in the Games if at any time you do not provide the requested proof of age or if Spinz suspects that you are not Legally of Age. Spinz reserves the right to withhold any funds in your Account until your age is verified.
4.4 – In addition to declaring that you are Legally of Age, You further declare that you are not otherwise ineligible to open an Account on the Websites provided by us or to participate in the Games. Specifically, you declare that you are not:
4.5 - You fully understand that it is entirely and solely your responsibility to inquire and ensure that you do not breach laws applicable to you by participating in the Games. You represent, warrant and agree to ensure that your opening of an Account, downloading of software from the Website and/or participation in the Games will comply with all applicable laws, statutes and regulations. Spinz shall not be responsible for any illegal or unauthorized activity by you. By accepting these Terms and Conditions, you agree to assist Spinz, to the extent you are able, with its compliance with applicable laws and regulations.
4.6 - You are solely responsible for Your Account details and to maintain Account details up-to-date. You will not reveal Your Account username or password to any person, and you shall take all steps to ensure that such details are not revealed to any person, nor shall you disclose any other means to access Your Account via the Website. You are solely responsible if your username and/or password are “hacked” from your computer or mobile device. In case there is a suspicion that such information has been compromised, you must inform Spinz immediately and take proper actions to prohibit or prevent any unauthorized access to any part of Your Account or funds. Spinz shall not be held responsible in case of any unauthorized use of Your Account when Spinz itself is not at fault.
4.7 - You are not allowed to transfer funds from Your Account to other players or to receive money from other players into Your Account. Accounts are not transferable, and it is prohibited for players to sell, transfer and/or acquire Accounts to/from other players.
4.8 - You shall use the Games on your own behalf and not on behalf of any other person or company.
4.9 - Your Account is solely for your benefit. You shall not allow any other individual, to access and/or use Your Account, password or identity to accept any prize or access and participate in any of the Games. You understand that you shall be fully liable for any activities undertaken on Your Account by a third party, including any losses incurred by a third party on Your Account. You shall immediately inform us if you suspect that a third party has obtained access to Your Account, or has obtained your Account username or password, and shall assist us fully in our investigations into the matter.
4.10 - You shall use the Website and Your Member Account solely and exclusively for the purpose of your participation in the Games and not for any financial or other reason, your participation in the Games will be strictly in your personal non-professional capacity for recreational and entertainment purposes only.
4.11 - You are and shall not be involved in any fraudulent, collusive, fixing or other bad faith activity concerning your or third parties’ participation in any of the Games, and shall not use any software-assisted methods or techniques or hardware devices while participating in any of the Games. Spinz hereby reserves the right to invalidate or close Your Member Account or invalidate or terminate your participation in a Game in the event of such behaviour.
4.12 - You represent, warrant and agree that the source of funds used by you for participating in the Games is not illegal and that you will not use the Games and/or the Site in any way as a money transfer system. You will not use the Games and/or the Site for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you. If Spinz has a reasonable suspicion that you may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of the Terms, your access to the Games and/or the Site may be terminated immediately and/or Your Account blocked. If Your Account is terminated or blocked in such circumstances, Spinz is under no obligation to refund to you any funds that may be in your Account. In addition to terminating your access to the Games and/or the Site and/or blocking your Account, Spinz reserves the right to prevent you from accessing any of its other websites or servers, or accessing any other services offered by Spinz or its affiliates. Spinz shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you will cooperate fully with Spinz to investigate any such activity.
4.13 - You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for Your participation in Games, including any winnings that you receive from Spinz.
4.14 - You understand that by participating in the Games You take the risk of losing money deposited in Your Member Account and that you are fully responsible for such loss. You agree that your downloading of software from the Website and your use of the Games is at your sole option, discretion and risk. In relation to your gambling losses, you shall have no claims whatsoever against Spinz or any of its affiliates or their respective directors, officers or employees. You fully understand the methods, rules and procedures of the Games and Internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of Spinz or any of its affiliates or their respective directors, officers or employees.
4.15 - In relation to deposits and withdrawals of funds into and from Your Account, you acknowledge that you shall only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to you. We retain the right to prohibit the use of company credit cards.
4.16 - The computer software that we make available to you is owned by Spinz or other third parties and protected by copyright and other intellectual property rights. You may only use the software for your own personal, recreational use per these Terms and following all applicable laws, rules and regulations.
4.17 - Games played on or through the Website should be played in the same manner as games played in any other setting.
4.18 - You shall be courteous to other users and representatives of Spinz and shall avoid rude or obscene comments. The non-observance of these Terms and Conditions and the Game Rules shall not be tolerated under any circumstance.
4.19 - As part of your use of our casino products, we provide you with a live chat availability, through which you can communicate with our customer service representatives. All conversations shall be recorded. Abusive or offensive language will not be tolerated. Use of the chat facility should strictly relate to our services and any queries related thereto.
4.20 - Spinz has the right to terminate events and/or Games, provided that if there were any outstanding wagers on the terminated event or game, the affected player shall be reimbursed the value of his wager. Any wins made prior to the termination of the event or the game will be honoured by Rootz Ltd.
4.21 - A person registering shall accept and acknowledge that Rootz Ltd shall not be treated as a financial institution and that no interest applies on deposits held in Account.
4.22 - Using a VPN to connect to Spinz Casino will be treated as an attempt to circumvent region-based access and is strictly prohibited. Spinz reserves the right to terminate any Account that is found to be using a VPN to connect to the Website.
5.1 - For you to be able to place bets and deposit money, you must first register personally with us and open an Account. By registering at Spinz, you will also gain access to Spinz, Spinz and Spinz through the same Account, which are our sister sites.
5.2 - You may only hold one Account with us at any single point in time. We reserve the right to close any multiple Accounts opened in the same name or in any way referable to the same person. At Spinz’s sole discretion, and in the event that we consider that multiple Accounts have been opened in genuine error, we may agree to credit one Account which you have opened with us with any balance remaining on your additional Account(s). Should we have reasonable grounds to believe that fraud has been committed or attempted, we reserve the right to cancel any related transaction, any Bonus or any other promotion without prejudice to any other action. In these Terms and Conditions, a reference to ‘fraud’ shall be deemed to include ‘Bonus abuse’. Bonus abuse includes, but is not limited to, opening more than one Account in order to claim an additional Bonus or benefit.
5.3 - If you notice that you have more than one Member Account under different names, You must notify Spinz immediately. Failure to do so may lead to Your Account being blocked for access.
5.4 - Only one Account for each household, IP address and computer device is allowed. If two or more users share the same household, IP address and computer device, Spinz must be informed by the respective Accounts’ holders.
5.5 - A request to open a Member Account is made by filling out the registration form and submitting it to Spinz. Spinz reserves the right to refuse to open a Member Account for whatever reason.
5.6 - You must enter all mandatory information requested in the registration form in particular, your age, your identity, your address and contact details, including a valid email address, valid mobile phone number and your place of residence, and it is your sole responsibility to ensure that the information you provide to us is true, complete and correct. Note that you must be 19 years of age or older to participate in the Games offered on the Website.
5.7 - You are hereby notified that Spinz reserves the right to carry out Account verification procedures to verify details such as your name, address, age, and payment methods used, at any time, by requesting certain documents. These documents shall typically include copies of identification cards, proof of address such as a utility bill, and proof of payment method. If deemed necessary, we may request that the said document copies are notarized, meaning that the documents are stamped and attested by a Public Notary. In the event you do not provide what we in our sole discretion deem to be a complete and satisfactory response to our requests for documents in what we deem to be a reasonable time, we may at our sole discretion block or terminate Your Account and withhold any funds that are present therein. Should the documents fail our internal security checks – for example, if we suspect that they have been tampered with, or are in any way provided to mislead or misrepresent – we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings in regard to these documents. We may also at our sole discretion block or terminate Your Account and/or transactions being withheld across all our sister sites if we suspect that you have supplied us with false or misleading information and may withhold any funds that are present therein.
5.8 - Spinz reserves the right to perform background checks on any player and request any relevant documentation such as a copy of your passport or other identification documentation as part of the Spinz Know Your Customer (“KYC”) procedures, at all times and, for any reason, including (but not limited to) any investigation into the identity of the player, any credit checks performed on the player, or any inquiries into the player’s personal history. The basis for such investigations will be dependent on the specific case, but could include (but is not limited to) verification of the player’s registration details, such as the name, address and age, occupation, verification of the player’s financial transactions, financial standing, source of wealth, source of funds and/or gaming activity. Spinz may also request any documentation previously provided which would have later on expired or would no longer be valid for any reason, or to request any additional KYC documentation for any reason and at any time. These documents shall typically include copies of identification cards, proof of address such as a utility bill, and proof of payment method. If deemed necessary, we may request that the said document copies are notarized, meaning that the documents are stamped and attested by a Public Notary. In the event you do not provide what we in our sole discretion deem to be a complete and satisfactory response to our requests for documents in what we deem to be a reasonable time, we may at our sole discretion block or terminate Your Account and withhold any funds that are present therein. Should the documents fail our internal security checks – for example, if we suspect that they have been tampered with, or are in any way provided to mislead or misrepresent – we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings in regard to these documents. In the event you do not provide what we in our sole discretion deem to be a complete and satisfactory response to our requests for documents in what we deem to be a reasonable time, we may at our sole discretion block or terminate Your Account and/or transactions being withheld across all our sister sites and may withhold any funds that are present therein. Spinz is under no obligation to advise the player of such an investigation taking place. Such activities may include the use of specific third party companies, who perform the investigations as required. Spinz may decide at its sole discretion to terminate a player’s Account, and withhold all funds in such Account, on the basis that such an investigation provides a negative or uncertain conclusion.
If, on completion of Spinz’ verification checks, you are shown to be underage and/or registered under false details:
5.9 - You are required to inform Spinz as to any updates, as well as to keep up to date the mandatory information provided in the registration form in the event that such information changes.
5.10 - As part of the registration process, you will have to choose your username and password for your login into the Website. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. Spinz is not responsible for any abuse or misuse of Your Member Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. Additionally, should Spinz detect or suspect that any other person is using the player Account except for you, then Spinz reserves the right to suspend or close the Account and retain any funds in its absolute discretion.
5.11 - Spinz may, at its own discretion and without having to provide any justification, refuse to open an Account or close an existing Account. However, all contractual obligations already made will be honoured.
5.12 - An inactive Account is an Account that has not been accessed for 12 months, that has a real money balance. Spinz will contact you by email 30 days prior Your Account becoming inactive and inform you about the possible administration fees below. If, after 12 months since the last login, Spinz is unable to contact you or no activity on the player Account is carried out even after contacting you, Spinz reserves the right to charge a monthly administrative fee of 5 CAD until your account real money balance has reached zero. If you log in after Spinz has started charging Your Account with the administrative fee, we will cease charging Your Account with the administrative fee. The period of inactivity starts to run again from your last log-in date.
5.13 - You understand and accept that Spinz strictly prohibits players who cheat, and player collusion. Should we have reasonable suspicion that any cheating or collusion has occurred, we reserve the right to void any bet that we suspect has been made as a result of such behaviour and/or confiscate any funds on Your Account and close Your Account. Moreover, any player that has reasonable grounds to suspect that another player is taking an unfair advantage through cheating or collusion is to report the suspicion to Spinz by sending an email to [email protected].
5.14 - Spinz does not allow the use of robotic, automated, mechanical, electronic or other devices to make automated decisions in any game or respect of any bet on its sites, whether such use is attempted or effected by you or by any third parties. Should we have reasonable suspicion that any such device is being used on the sites, we reserve the right to void any bet that we suspect has been made using such a device and exclude any player from any promotion or competition in which we suspect that such a device has been used. You are also prohibited from utilizing an external resource that is designed to provide a player with an unfair advantage over other players. Such prohibited external resources may include, but are not limited to, third-party software applications and databases as well as websites, web-based databases, subscription services and the assistance of any other person regardless of whether that person is also the holder of an Account. We may also suspend the Account in question pending investigation into the matter and terminate the Account at our sole discretion. Spinz considers the use of such devices to be tantamount to fraud and reserves its right not to refund any balance on the Account at the time of termination and to cancel any pending Games.
5.15 - You are not allowed to intentionally disconnect from a Game. We have developed and employ elaborate methods which enable us to seek out and accurately identify users who carry out an intentional disconnection during a Game. If, in our sole discretion, you are in breach of this clause, we may terminate your access to the Games immediately and/or have Your Account blocked. If your Account is terminated or blocked in such circumstances, we are under no obligation to refund to you any funds that may be in Your Account. In addition to terminating your access to the Games and/or blocking Your Account, we reserve the right to prevent you from accessing any of our other websites or services, or accessing any other services offered by Spinz or its affiliates.
5.16 - All transactions will be checked by our Fraud Personnel in accordance with the prevention of money laundering laws and regulations as applicable.
5.17 - Any suspicious activity on Your Account could lead you to being reported to the relevant authorities and freezing of your funds. It could also lead to the closure of Your Account and confiscation of your funds.
5.18 - If you wish to close Your Account, you may do so at any time by contacting customer support on [email protected]. Any funds in the Account will be remitted to you. The effective closure of the Account will correspond to the termination of the Terms and Conditions, however any obligations already entered into shall be honoured.
5.19 - In case the reason behind the closure of the Account is related to concerns about possible gambling addiction, the player shall indicate it. A player who closes an Account for gambling addiction reasons shall not open or try to open a new Account. Spinz shall not be liable for any direct or indirect consequential damages, should an individual succeed in opening a new Account. We reserve the right to close an Account opened in breach of this rule at any point in time.
5.20 - All communication between the Account holder and Spinz is kept on record for compliance, as well as accounting and financial regulations’ purposes. In the case a player Account is closed, related information about the Account is saved for between five (5) and ten (10) years from the time the Account is closed, depending on the activity on the Account. Related information includes player name, address, phone, email and Account transaction details.
5.21 - Spinz has the right to appoint payment solution providers to act, receive and/or pay funds on its behalf.
5.22 - When the outcome of a Game you participate in is determined, all winnings will be available for use in Your Member Account.
5.23 - Spinz will carry out additional verification procedures for any transaction exceeding the equivalent of 3,000 CAD or cumulative transaction exceeding 3,000 CAD (or their equivalent under the operational currency) which value can be calculated either on a daily basis taking into account all deposits affected by a customer since the establishment of the business relationship or on the basis of a rolling period of 180 days. We further reserve the right to carry out such verification procedures in case of lower transaction. Such verification may include, but shall not be limited to, copies of a player’s passport, national identity card, copies of a player’s utility bills, and/or copies of the credit/debit cards used to make deposits. Where applicable, all identification documents provided should include a clear photographic image of the registered customer.
5.24 - If Spinz or a third-party service provider mistakenly credits Your Account with winnings that do not belong to you, whether this is due to a technical or human error or otherwise, the amount credited in error will remain the property of Spinz, and we will transfer such amount back to Spinz from Your Account. We reserve the right to void any transactions placed using the amount credited in error, including related winnings. To satisfy any such liability, we further reserve the right to freeze and withhold these funds and set-off any subsequent winnings owed to you. If before Spinz becoming aware of the error, you would have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available to us at law, the mistakenly paid amount will constitute a debt owed by you to Spinz. In the event of an incorrect crediting, you are obliged to notify our Customer Support services immediately by email.
6.1 - You may participate in a Game only if you have sufficient funds on Your Member Account for such participation. When you open an Account we require you to make a minimum deposit before you can bet or play.
6.2 - Spinz will not grant you any credit for participation in any Game.
6.3 - By depositing funds into Your Account, you direct us, and we agree to hold them, along with any winnings, for the sole and specific purpose of using them (i) to place any gaming stakes; and (ii) to settle any fees or charges that you might incur in connection with the use of our services.
6.4 - All information required to deposit funds into Your Member Account, can be found under “My Account” and “Deposit” pages of the Website. You can use any of the methods available to you as specified on these pages, as may be amended from time to time. Please note that some payment methods may not be available in certain jurisdictions.
6.5 - Depending on the method selected for deposits, such deposits can incur charges. For current fees regarding depositing funds, see “My Account” and “Deposits” for each deposit method. Your bank or other payment service provider may independently charge you for bank wire transfers and other means of payment.
6.6 - When using a credit or debit card for depositing funds, your funds only clear when Spinz has received an irrevocable approval and authorization code. Should Spinz not receive such approval and code, Your Account will not be credited with those funds.
6.7 - Spinz reserves the right to use additional procedures and means to verify your identity when effecting deposits into Your Member Account.
6.8 - Depositing funds into the members’ Account shall always be made through a financial institution or a payment services provider, by the use of the methods specified on the Website, as may be amended from time to time. Procedures, terms, availability and duration for deposits may vary depending on the time, the country and the financial institution used.
6.9 - Deposited funds generally post to the Member Account within one minute following the confirmation of the deposit unless additional verification procedures are required as stated in clause 5.8 are required. If for some reason a deposit does not post to Your Account, please contact Customer Support at [email protected].
6.10 - You shall only use debit or credit cards and other financial instruments that are valid and lawfully belong to you.
6.11 - It is unlawful to deposit money from ill-gotten means. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.
6.12 - Spinz accepts payments made in Canadian dollars (CAD). In case your payment account (i.e. your bank account or your E-Wallet-account) is in a different currency, Spinz, or your bank/E-Wallet, as the case may be, will accordingly convert the funds to CAD before depositing it to Your Account. Likewise, the funds you withdraw will be sent to you in CAD and Spinz or your bank/E-Wallet, as the case may be, will convert the funds to your payment account currency. Please note that any exchange premiums are payable by the Player.
6.13 - Deposits made to your Account should be commensurate with gameplay. If in Spinz’ discretion, there is suspicion of abuse (for instance, where a deposited amount has not been wagered or used for an appropriate level of gameplay and the user then makes a withdrawal request concerning that deposited amount or where Spinz suspects that you are abusing exchange rate fluctuations or made a financial gain through arbitrage), we reserve the right, in our absolute discretion, to cancel other deposit(s), and/or any withdrawals there related, in part or in full, to deduct and/or to retract any balance or costs that may have resulted in conjunction therewith from any funds held in the User’s Account, confiscate funds including winnings and to close the Account indefinitely, without any warning and notification. We further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification and other documents as may be required at any stage during the Account’s lifetime and in such instances prior to processing any withdrawal request, the processing of such request to be entirely at Spinz’ discretion. In cases where we are not satisfied by the submitted documentation, Spinz may cancel the withdrawal and return the funds to the Account or confiscate the funds and block the Account indefinitely.
6.14 - You agree that the funds deposited in Your Account must only be used for playing the Games which are found on the Website. We shall be entitled to suspend or close Your Account if we reasonably consider or have reason to believe that you are depositing funds without any intention to place gaming stakes. In such circumstances, we may also report this to relevant authorities.
6.15 - You acknowledge that we shall have the right to block an Account should we receive a chargeback request concerning that Account. When a chargeback request has been received, we will contact you as the registered Account holder, to seek confirmation of your identity. If necessary, we shall also ask you to confirm your preferred method of payment. Reminders may be sent if the requested confirmation is not received. Administrative fees may apply in such cases, and the balance of your Account may decrease in the case of unduly incurred chargebacks, reversals or other charges we may sustain concerning Your Account. You are to note that any remaining funds held in an Account which has been blocked due to a chargeback request, shall be treated as though they were funds on an Inactive Account.
7.1 - You may withdraw any amount up to the Real Money balance in your Member Account by issuing Spinz with a valid notice of withdrawal on the Website. Please note that you may be required to forfeit any Bonus Money Bonuses before Real Money can be withdrawn.
7.2 - Notices for withdrawals must be made via the Website. Spinz will not accept requests for withdrawal made by telephone or by electronic mail. Employees of Spinz are not permitted to circumvent these instructions.
7.3 - Available withdrawal options are clearly stated on the Website and may differ depending on the market from which the Player originates.
7.4 - Withdrawals will be made to your bank account or other withdrawal methods available to you to choose from under the “Withdrawal” pages and/or as chosen by Spinz. Whenever possible, Spinz shall pay your withdrawals by using the same method you would have utilized to make your deposits. Withdrawal payments may only be made in the name of and to the registered Account holder. Spinz reserves the right to cancel withdrawals, either to enforce a closed-loop or to force the customer to withdraw to a particular withdrawal method. Upon withdrawing funds, your own bank or another payment provider may add a handling charge. These charges may vary over time.
7.5 - It will not be possible to withdraw funds marked as “Bonus money”, as well as funds stuck in an aborted game.
7.6 - Spinz products are consumed instantly when playing. Thus, Spinz cannot provide returns of goods, refunds or cancellation of your service when playing. If you play a Game with real money, the money will be drawn from Your Member Account instantly.
7.7 - Financing a bet through the Internet may be illegal in the jurisdiction in which you reside, in such circumstances you are not authorized to use and finance Your Account for the purposes of placing a bet. Your participation in the products we provide in a jurisdiction where such participation is prohibited by law, shall not affect any stakes or payments made to and accrued for the benefit of Spinz. Moreover, you understand that it is your sole responsibility to pay and proceed with all necessary diligence in relation to taxes on any prize money, if and where these are applicable.
7.8 - All transactions shall be checked in order to prevent money laundering. Spinz, the regulator and any governing body can monitor or request to review all transactions to prevent this crime from being committed. Spinz shall report any suspicious transactions to the relevant competent authorities in the jurisdiction they would respectively fall under and in which Spinz is licensed to operate. Should we be made aware of any suspicious activity relating to any of our Games, we shall report this to the relevant institutions immediately. Spinz may suspend, block or close an Account and withhold any funds therein if it is requested to do so in accordance with the applicable prevention of money laundering and financing of terrorism laws and regulations.
7.9 - The time for a withdrawal request to be finalized may vary due to circumstances, however, a withdrawal attempt should be approved or denied within three (3) days. When a withdrawal is cancelled, the funds are returned to Your Account and you can make use of those funds accordingly on the Account. Spinz does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation, either by you or by us. Details on deposit and withdrawal times can be found at Payments.
7.10 - Before any withdrawals are processed, your behaviour on the Website or usage of the Games will be reviewed for any irregular playing patterns. In the interest of fair gaming, equal, zero or low margin bets or hedge betting such as, but not limited to, betting Red Bet and Black Bet on any single round of roulette, shall all be considered irregular playing patterns for Bonus play-through requirement purposes. Other examples of irregular playing patterns play for Bonus play-through requirement purposes include, but are not limited to, placing single bets equal to or in excess of 30% or more of the value of your total balance (including any given bonus) until such time as the wagering requirements for that Bonus have been met. Should the Casino deem that irregular playing patterns have occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings and Bonuses.
7.11 - Acceptance of a withdrawal request shall be subject to you having made and sufficiently wagered a real-money deposit and in accordance to any other terms and conditions set out by Spinz. All withdrawal requests shall be subject to the transaction limits and withdrawal methods that we shall notify you prior to withdrawal. Spinz retains the right to carry out enhanced due diligence at withdrawal stage should it deem this to be necessary, and especially in cases where deposited funds have not been used for wagering.
7.12 - We may charge assigned fees for processing withdrawals, and this shall be clearly stated when you perform a withdrawal request. For further information, it is advisable to refer to the Payment Options page.
7.13 - You understand and accept that jackpots may be advertised in a certain currency, and if it is claimed in a different currency there may be a reduction in the jackpot amount caused by currency fluctuations due to the applicable exchange rate.
7.14 - Spinz also reserves the right to charge a fee should you request a withdrawal without having turned over an amount that is equal to or more than the sum of a deposit that has not been staked. Should this fee be charged, it would amount to 5% (minimum 10 CAD) of the requested withdrawal and additional bank charges associated with payments made can be passed on to you in this case. Moreover, we shall always reserve the right to apply a fee to withdrawals. If a fee is to be applied to a withdrawal, the sum will be shown in the cashier prior to the confirmation of the withdrawal request. The fee will be deducted automatically from Your Account balance if you choose to proceed with the transaction. The minimum amount you are permitted to withdraw may vary depending on the payment services provider you chose to withdraw the funds.
7.15 - In accordance with applicable laws and licence conditions imposed on Spinz by the respective jurisdictions in which we are licensed to operate and provide our services, player funds are protected in the event of insolvency by the segregation of customer funds and are held in separate designated bank accounts. These accounts are used solely for this purpose, and our bank has acknowledged this. Furthermore, our bank of choice ensures that these funds are not subject to the enforcement, seizure, or execution of any claim against Spinz and these funds are not considered to form part of the assets of Spinz in the event of insolvency. Consequently, in the event of our insolvency, your funds are protected and shall be returned to you.
7.16 - A person registering shall accept and acknowledge that withdrawals of funds will be remitted only to the account from where the funds paid into the player’s account originated, where possible.
7.17 - If Spinz or a third-party service provider mistakenly credits your bank account or another withdrawal method with withdrawals that do not belong to you, whether this is due to a technical or human error or otherwise, the amount credited in error will remain the property of Spinz, and we will transfer such amount back to Spinz from Your Account. Without prejudice to other remedies and actions that may be available to us at law, the mistakenly paid amount will constitute a debt owed by you to Spinz. In the event of an incorrect crediting, you are obliged to notify our Customer Support services immediately by email.
8.1 - These Terms shall remain valid until a new version is made available and accepted by the user. Any changes to the terms of the Bonuses and rewards scheme conditions will be notified to you in advance, and will not take effect until and unless you have reconfirmed your acceptance of the changes.
8.2 - We may from time to time offer you Bonuses or rewards which will be credited by Us into Your Account. Such Bonuses may only be used in relation to the facilities as may be specified when the Bonus is offered to you. Acceptance of certain Bonuses may be in accordance with additional or specific terms and conditions that shall be made available to you. Other Bonuses and rewards shall be in accordance with standard promotional terms. Unless otherwise specified, our offers may be used only once, and you are not entitled to withdraw any Bonus amounts or redeem any rewards without first complying with the applicable terms. The type of Bonus and the size of it may vary, and you need to wager the Bonus Money in order to withdraw the funds. For this reason, you should check the Bonus and rewards rules carefully before participating in any promotion.
8.3 - Spinz reserves the right to withhold and remove any Bonus Money awarded to you if it has not been used within 60 days from the date awarded. Individual campaigns may have a shorter expiration time.
8.4 - If you are eligible for a Bonus, wagering requirements will apply before you are eligible to make any withdrawals of the Bonus or winnings by bets using Bonus Money. If you would like to request a withdrawal before the wagering requirements are fulfilled, Spinz will deduct the whole Bonus amount as well as any winnings made from Bonus Money before approving any withdrawal. Spinz has the right to choose which games and how much a game contributes to the wagering requirements.
8.5 - You can find your current and future Bonus and loyalty items in the Reward section on the Website. All items in the Reward section are considered to be Bonus rewards and can incur additional wagering. Expiration times are clearly stated in the item description and may vary for each individual item.
8.6 - At Spinz you can receive Bonuses in a variety of different ways. Besides the Welcome Bonus you receive upon joining and weekly new Bonus promotions, you can win Bonuses simply by playing at Spinz and advancing levels. You may receive a Bonus when levelling up or when logging in or during gameplay. To advance the Progress Bar, a minimum bet of 0.20 CAD is required. Customers must be subscribed to our offers to benefit from these rewards.
8.7 - The Bonus received when the player makes his/her first deposit to the Website has a wagering requirement of thirty-five (35) times of the received Bonus.
8.8 - Winnings on Bonus Spins (bonus rounds) have a wagering requirement of thirty-five (35) times the winning sum if nothing else is stated alongside the Bonus Spins campaign. If no specific information is given regarding wagering requirements when receiving a Bonus, the wagering requirement is set to thirty-five (35) times the sum of the received Bonus amount.
8.9 - During gameplay, real money is used first. Real money bets give real money winnings, and mixed bets or Bonus money only bets give Bonus money winnings.
8.10 - Only when placing a bet of Bonus money or a bet containing Bonus money, wagering is decreased with the amount of the Bonus bet and at a maximum of 5 CAD.
8.11 – The maximum bet allowed when using Bonus money is of 5 CAD per spin or 0.50 CAD per bet line until your wagering requirements have been fulfilled. Spinz reserves the right of voiding bets and winnings resulting from bets of larger amounts.
8.12 - Some games affect the wagering requirements differently. See Section #7 in the Bonus Terms and Conditions for the current list of games with wagering requirement exceptions.
8.13 - Any player found to be abusing Bonus funds on slot games with a progression mechanic are liable to have any winnings confiscated and may have their Account closed.
8.14 - Bonuses at Spinz can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. We reserve the right to close Your Account and confiscate any existing funds if evidence of Bonus abuse/fraud is found.
8.15 - We award Bonuses and entry to selected promotions in good faith to players who use our services for entertainment purposes and as a token of appreciation for your loyal play. Bonus spins, Bonuses and entry to promotions will be revoked, denied or withdrawn from players who abuse the spirit of our offers. The term ‘Abuse’ refers to players, who by any other means, obtain an unfair or unintended advantage and shall include, but is not limited to, the opening of multiple Accounts to claim multiple Bonuses. In cases where Spinz suspects that the player is acting in bad faith, Spinz reserves the right to cancel a Bonus offer at any time in case of any suspected abuse of the offer and to terminate the offender’s Account with immediate effect. At our sole discretion, we may not issue refunds of any deposits, balances or winnings generated on the Account should abuse be suspected.
8.16 - You understand that you will only be able to receive or benefit from offers that apply to your country of residence and, where stated, deposit payment method. Spinz reserves the right to vary the number and amount of Bonuses granted, depending on the user’s country of residence, at any time and for any reason whatsoever. We reserve the right to offer a specific Bonus to a specific customer or group of customers, to terminate a Bonus offer without notice or compensation, to change the terms of a Bonus offer and/or to exchange one type of Bonus offer for another at our sole discretion and at any time.
8.17 - While playing with wagers made using their Bonus balance, players are strictly prohibited from delaying the playing of a game round until after the wagering requirements for that Bonus have been met, and/or they have deposited new funds. This includes all Bonus spin modes and features which may arise as a result of wagers made using the player’s Bonus balance. If this occurs, the player agrees that their Bonus and/or any associated winnings may be voided.
8.18 - Wagering Requirements apply. Deposits must be wagered at least once before they become withdrawable. You can make a withdrawal of your deposit balance before you have fulfilled the wagering requirements, but then you will lose your Bonus Money. For example, if the wagering requirement is thirty-five (35) to withdraw a 5 CAD $ Bonus, the player will have to wager 175 CAD before the remaining balance converts to Real Money and can be withdrawn.
8.19 - Cash Rewards that don’t have any wagering requirement and the amount won will be added to the balance and is withdrawable immediately.
9.1 - Spinz offers a range of services to assist you if you feel that you are developing a dependency towards gambling. We have in place a series of measures, which will help you play in a safe environment. You understand that when you are playing games of chance that involve money, the outcome can never be sure. We have developed tools that will make your gaming experience safer, and we encourage you to consider these measures when playing on Spinz. To use these tools, you may either go to the Limits tab on Your Account menu and set the Account limitations according to your needs or by contacting our customer support service on [email protected].
9.2 - We offer you the opportunity to apply financial limits to your Account. When you set up a limit, you will be unable to continue playing beyond the limit you would have set, as our system will automatically prohibit any further gameplay. These limits are available to help you to control your gambling, and you may set financial limits related to deposits, wagers and losses:
9.3 - The financial limits described above can be accessed on your Limits tab on Your Account menu and amended at any time. Limit amounts can be made on a daily, weekly or monthly basis. Any request to lower a limit will take effect immediately. Any request to raise or remove a limit will only take effect after the expiry of a twenty-four (24) hour “cooling-off” period, in which the player will not be able to revert the conditions previously placed on their Account. This “cooling-off” period will give you the chance to reconsider whether you really want to raise your deposit limit.
9.4 - If you require any further information or assistance regarding our functionality, please contact support at [email protected].
9.5 - We offer you the opportunity to apply Session Time limits to your Account. You may, at your discretion, choose to set a maximum session time during which you will be allowed to stay logged into your Account. While these limits are set, you will automatically be logged out and will not be allowed to continue playing when you reach the pre-set time limit in any given play session.
9.6 - The Reality Check tool helps you monitor your gaming activity at Spinz. Once this feature is activated, a message will be displayed on your screen at regular intervals. A message will be displayed at regular intervals of 60 minutes. This message will inform you about how long you have been playing, how much you have spent/won, and it will offer a direct link to your transaction history and present you with the option to resume or exit the game. Customers are to note that for certain Casino providers, if the ‘Autoplay’ function is active, the Reality Check might not suspend gameplay when the pop-up message is displayed.
9.7 - We offer you the opportunity to apply self-exclusions (“Time-Out”) to your Account for definite and indefinite periods. As soon as your self-exclusion request is processed, you will no longer be able to play on Spinz, and you will not be able to access Your Account.
Should you need to take a definite Time-Out from gambling, please use the Time-Out functionality on the Website and choose the period you wish to be timed out. This tool can be found in the My Account > Limits menu. Should you for any reason be unable to impose these limits yourself or wish to self-exclude for a time not available on the Website, please contact Customer Support for assistance. At the end of your Time-Out period, Your Member Account will automatically be reactivated.
An indefinite self-exclusion is activated by contacting Customer Support. In case of an indefinite self-exclusion, we shall take all necessary steps to remit any remaining funds on Your Account to you.
9.8 - Following a time-out or a self-exclusion request, we will use our best endeavours not to send you any further marketing materials and, in any event, will ensure that we will not send you any further marketing materials after 48 hours of Account closure.
9.9 - Once Your Member Account is reopened in the manner set out in this chapter, you shall be responsible for any losses that ensue thereafter as a result of your continued use of your Member Account and shall not, in any case, be refunded by Spinz.
9.10 - Please comprehend that it is important for us to be made aware as to the motive for your exclusion, primarily if this related to problem gambling matters. Kindly inform us as to this reason upon making your closure request. Indefinitely self-excluded Member Accounts may not be reopened or reactivated in cases of gambling addiction under any circumstances.
9.11 - Any Account limits, Time-Outs and self-exclusion requests would be valid for the licensed brand you are currently a member of (for example spinz.com) only and does not include other sites operated by us.
9.12 - For your protection and according to our Licence obligations, if you held an Account with any of our Group Brands which has been closed due to gambling addiction (either on player request or via our analysts), you cannot open another Account with any of our Group Brands again, and all previously opened Accounts will be permanently closed across all Group Brands. Any new accounts created on our other Group Brands after the original Account was closed for a gambling addiction will be closed. If closed for this reason, any winnings will be removed and associated deposits made on the new Account are not refundable. Furthermore, we reserve the right to take action and notify the relevant authorities and associations.
9.13 - Should you feel that you may be at risk of developing a dependency on gambling or would like to be certain that you or anyone else in your household does not have access to gambling sites, you may consider installing software which prevents users from accessing any gaming sites. There are independent third party sites that offer products that are aimed at blocking gambling related websites or software. Betfilter and GamBlock are two of the websites that provide this service. To ensure maximum protection to those affected by gambling problems, this kind of software cannot be removed from a device once it is installed.
9.14 - If you have chosen to restrict yourself from playing on Spinz because there is the possibility that you might have a gambling problem, it is advisable to consider excluding yourself from all the gambling environments you may have access to, both online and offline.
9.15 - If Spinz believes that your gambling will cause you financial or personal difficulties, we reserve the right to close Your Account. If you feel that you require help to overcome any addiction, please refer to our Responsible gaming page on the Website.
9.16 - Spinz does not allow anyone who is not Legally of Age to open an Account on its Website. Should you not be Legally of Age and attempt to open an Account with us or should you assist a person who is not Legally of Age in opening an Account with us, you are in breach of the law. Should you have minors in your household or should there be a possibility of minors accessing your computer, please make sure: not to share your login details; not to enable the “remember password” function on the login screens; not to share your credit card or bank account details with minors, and; to install parental control software or internet filter software on your computers. Such software can be obtained from, for example www.netnanny.com and www.cyberpatrol.com.
10.1 - Rootz LTD, acting as data controller, respects your privacy and is committed to protecting your personal data and processing it in compliance with applicable laws – notably: the Personal Information Protection and Electronic Documents Act (PIPEDA); the Freedom of Information and Protection of Privacy Act of Ontario (FIPPA); The Data Protection Act (Chapter 586 of the Laws of Malta) as well as the various subsidiary legislation issued under the same – the “DPA”; The Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) – the “GDPR”.
10.2 - You can read our Privacy Policy. You should be aware that acceptance of these Rules includes full acceptance of the terms of our Privacy Policy. We therefore ask that you read the Privacy Policy carefully.
10.3 - The information we collect enables us to ensure that you can enjoy safe and user-friendly browsing conditions. We aim to offer the best possible services, whilst making sure that gaming on our site remains fun. You, therefore, acknowledge that we collect and use your personal data so that you may access our Website and also allow your participation in the Games we offer. We will protect your personal information and comply with applicable data protection laws in respect of the documents you supply to us. We shall only retain your personal data for as long as necessary to provide you with our services or for as long as we are legally required to retain it.
10.4 - Your personal information is strictly confidential. It will be used by us, and where necessary by one or more of our Group companies or by our carefully chosen Business Partners, to set up and manage Your Account, to build up customer profiles and to provide you with the opportunity to engage with the Services available on the Website and the Websites of our Business Partners. If you have consented to receive Bonus offers and other information, we may also use your personal information to send you direct marketing emails, letters by post, SMS or Push messages and promotional phone calls (this includes automated calls) regarding new products and/or offers which we think may be of interest to you whether they are offered by us or by another company within our Group, or by our Business Partners. You may receive such direct marketing emails, letters by post, SMS or Push messages and promotional phone calls, once you have registered an Account with us even if you have not placed any wagers or deposited any funds into Your Account. Please refer to our Privacy Policy for further information should you wish to unsubscribe. The Business Partners we work with are:
10.5 – To comply with our legal obligations, we may be required to transfer your data to any relevant competent authorities. We are regulated by the laws and gaming regulations of the Province of Ontario, Canada. You acknowledge that we may be bound to disclose certain information about you and Your Account to the Ontario authorities pursuant to such laws and regulations.
10.6 – As a data subject, you have a right to access, rectify, delete or restrict your data, as well as having the right to data portability requests. You also have a right to object to the processing of your data and to withdraw your consent where the processing is based on consent. For any privacy or data protection queries or complaints, please email us at [email protected] with the subject “Privacy”. You can also file a complaint with the Data Protection Authority if you are not satisfied with the way in which we handle your personal data.
11.1 - The Website uses ‘cookies’ to make the Website experience better. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of the Website.
11.2 - For more information on the use of cookies, please refer to the Cookie Policy.
12.1 - Unexpected technical problems or circumstances outside the control of Spinz such as technical problems at third party providers allows Spinz to cancel bets and give refunds to players. Additionally, you acknowledge that your computer equipment or mobile device and Internet connection may affect the performance and operation of the Website, for this reason, Spinz cannot guarantee that the Website will operate without faults or errors or that its services will be provided without interruption. Spinz does not accept any liability for any failures or issues that arise due to your equipment, Internet connection or third-party provider. This shall also include your inability to place bets or wagers or to view or receive information concerning certain particular games. You acknowledge that in relation to peer-to-peer gaming, you may be at a disadvantage in relation to other players as a result of technical issues, such as slower network speeds or slower end user device performance.
12.2 - Spinz reserves the right to limit, cancel and refuse bets in the case they are considered to be too large or if we see that the betting pattern of the player takes place in such a way that the system is being abused.
12.3 - If a refund is decided upon, the amount of the refund shall be returned to the player’s Account, the player shall be informed and the procedure finalized within 48 hours after the decision has been made.
12.4 - In the case that a game is “stuck” in a state before it ends, for example a connection loss while playing an active blackjack hand, Spinz has the right to “clean up” such bets on a regular basis and refund the bet/wager to the player’s Account. If the game has been aborted or miscarried on the server, the player should be refunded.
12.5 - If a Bonus campaign has in any way been misconfigured, Spinz has the right to alter player’s balances and Account details to correct the mistake.
12.6 - If a game contains a bug or misconfiguration that causes incorrect behaviour or payout, Spinz has the right to remove the game and alter player’s balances and Account details to correct the mistake.
12.7 - The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. Refunds may be given solely at the discretion of the management.
12.8 - The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.
12.9 - Spinz endeavours to ensure that the Website is available twenty-four (24) hours a day, however, it shall not be held liable if for any reason the Website is unavailable at any time or for any period. We may remove any game from the Website at any time we see fit and reserve the right to make changes or amendments, to alter, suspend or discontinue any of the content, products or services, including your access to the Website.
12.10 - You are not allowed to abuse any error or instance of incompleteness on the Website, in the application, in any of the Software or in any of the services provided by us. Should you become aware of such an error or incompleteness, you shall refrain from taking any advantage thereof and notify us immediately. If you do not comply with this clause and take advantage of or divulge any information about an error or incompleteness, Spinz shall be entitled to any remedies available at law, and this shall include compensation for any costs it may have incurred in association with any losses, which would have resulted from your breach of this clause.
13.1 - We may, at our absolute discretion, add or remove, alter or amend, any of the products offered via the Website at any time.
14.1 - You may contact our customer complaints department by sending an email to [email protected], should you wish to make any complaints regarding our services.
14.2 –You accept and agree that the random number generator will determine the randomly generated events required in connection with the Games and where the result shown on the Website conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) our records shall be the final authority in determining the terms of your play of the Games, and you shall have no right to dispute our decisions in regard to such matters.
14.3 - Complaints are handled in the support department and escalated to the organization of Spinz in the case that support personnel do not solve the matter immediately. The player shall be informed about the state of the complaint to a reasonable level. We always endeavour to resolve complaints in the least time possible. The outcome of the complaint is to be communicated within 10 days from the date on which the complaint is received, provided that in certain cases this can be extended by a further 10 days.
14.4 - In the event that the player is unsatisfied with the issue resolution by Spinz, the player can bring forward their complaint to iGaming Ontario (“iGO”). iGO will work with the Operator and the Player on remedies to achieve resolution.
15.1 - You acknowledge that the services offered on this Website are for entertainment purposes only. You are not required to use our services, and your participation is at your sole choice and discretion. You consequently download the software, enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether this is express or implied. You acknowledge and agree that your interest in our services, software, Games and Website is personal, and not professional and that you have registered an Account with us only for personal entertainment. Any other use of our services, software, Games and any other use of our Website is strictly prohibited.
15.2 - Without prejudice to the generality of the preceding provision, we, our affiliates and their respective directors, employees, partners and service providers:
15.3 - You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
15.4 - You hereby agree to fully indemnify, defend and hold us and our affiliates and their respective directors, employees, partners, and service providers harmless immediately on demand from and against any costs, expenses, losses, damages, claims, demands and liabilities, including legal fees and any other charges whatsoever, howsoever caused, that may arise concerning:
In addition to any other remedy available, if you breach any of these Terms and Conditions or Spinz has reasonable grounds for suspecting that you have breached the Terms and Conditions, in addition to any other remedies available to us, your winnings may be forfeited at our sole discretion, and we may retain any positive balance then existing in Your Account on account of any damages or other amounts owed by you to Spinz pending investigation and/or the conclusion of any legal proceedings. Failure to comply with the Terms and Conditions may also result in disqualification, account closure and/or legal action being taken against you.
15.9 - To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Website, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed 100 CAD.
15.10 - All information displayed on our Website is provided for information purposes only, and not intended to constitute professional advice of any kind. Neither Spinz nor any of its independent providers are liable for any information errors, incompleteness, inaccuracy or delays, or for any actions taken in reliance of information contained herein.
16.1 - If you breach any provision of these Terms and Conditions, or we have a reasonable ground to suspect that you have breached them, we reserve the right to refuse to open, to suspend, or to close Your Account, or withhold payment of your winnings and apply such funds on Account of any damages due by you.
16.2 - If Spinz suspects that you are engaged in illegal and/or fraudulent activities when playing the Games or using the Website; or that you are in breach of the Terms and Conditions; or that your Account is associated in any way with any existing Account that we suspect is in breach of the Terms and Conditions, irrespective of the nature of this relationship; or that you are having problems with creditors or otherwise detrimental to our business; or for any other reasonable grounds we see fit, we may freeze or terminate Your Account or cancel any stakes at our absolute discretion.
16.3 – You may terminate your agreement with us and Your Account (including your username and password) at any time by sending an email to us at [email protected], such termination to take effect upon Spinz terminating your Account (including username and password), which shall occur within 7 calendar days after our receipt of your email, provided that you shall remain responsible for any activity on your Account between emailing us and the termination of Your Account by Spinz.
16.4 - On termination of your agreement with us, you shall:
16.5 - You acknowledge that Spinz shall be the final decision-maker of whether you have violated Spinz’s rules, terms or conditions in a manner that results in a suspension or permanent barring from participation on our Website.
16.6 - Should we delay or fail to enforce our rights under these Terms and Conditions, this does not mean that we are losing or waiving the rights afforded by them, where set timelines have not been set out. The same shall also apply to you.
16.7 - We will not be liable to you for any breach of these Terms and Conditions which arises because of any circumstances that we cannot reasonably be expected to control.
17.1 - The term ”Spinz” and any other trademarks, all Website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed, then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.
17.2 - Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever.
17.3 - No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos which appear on the Website except as expressly permitted under the Terms. No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos which appear on the Website except as explicitly allowed per the Terms.
18.1 - If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions, and all other provisions shall remain in force unaffected by such severance.
19.1 - We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.
20.1 - These Terms and Conditions constitute the entire agreement between you and us with respect to the Games, the Website and the software downloaded from the Website and, save in the case of fraud, supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us concerning the Games, the Website and the software downloaded from the Website.
21.1 - These Terms and Conditions shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein.
21.2 - Subject to the Customer Care and Dispute Resolution (“CCDR”) Program of iGaming Ontario, the parties irrevocably attorn to the exclusive jurisdiction of the courts of the Province of Ontario. The CCDR Program will not apply to complaints that relate to the interpretation or application of applicable law or the actions or inaction of any governmental authority. Each of the parties agrees that a final judgment in any such action or proceeding will be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law. Each of the parties hereby irrevocably and unconditionally waives, to the fullest extent it may legally and effectively do so, any objection that it may now or hereafter have to the laying of venue of any suit, action or proceeding arising out of or relating to the Terms and Conditions in any provincial or federal court of competent jurisdiction in the Province of Ontario. Each of the parties hereby irrevocably waives, to the fullest extent permitted by law, the defence of an inconvenient forum to the maintenance of such action or proceeding in any such court.
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