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Did you know you can use the same account on all brands operated by Rootz by simply clicking on one of the logos below. No extra registration or login needed.

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Withdrawals will only be approved on verified accounts.

Can I make payments to and from my account prior to verification?

Back to FAQs

Yes, you may make deposits and withdrawals before your account has been verified, provided they are of relatively modest amounts.

Once a transaction threshold has been breached, however, we’re bound by regulatory protocols to carry out standard KYC (Know Your Customer) checks. This is to ensure the Spinz account holder, their ID documentation and payment details all tally.

There are certain factors that determine a player’s particular payment threshold before a KYC is initiated, including, but not limited to, frequent deposits, withdrawing immediately after depositing, along with various other indicators.

Note: Please do not contact support regarding account verification before one is requested. To maintain timely processing for all customers, KYC checks are requested on an as-needed basis.