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Please enter the phone number registered to your Spinz account. We will send a confirmation code to change your password via SMS and to the email address registered to your account.
Here at Spinz, responsible gaming is at the core of our code of ethics.
Online gaming is intended to be an enjoyable form of entertainment, but for some players it can become a serious problem, negatively impacting their lives and the lives of those around them. Therefore it is vital to practice responsible gaming by being aware of and staying within your limits.
We provide a range of tools for players to use to help them practice responsible gaming and keep their gambling activities within safe and sustainable limits.
You can set limits on your account, controlling the amount of funds you are able to wager, lose, and/or deposit, and the amount of time you can spend playing, for a period of your choice: daily, weekly, or monthly.
To do this, head to the Limits section of My Account. Once a personal limit is set, it will take effect immediately.
You can decrease a limit (making it stricter) if you feel that you need to, this will take effect immediately. You can also increase a limit (making it less strict), this will take effect after a 24-hour ‘cooling-off period’.
Time limit: Limits the length of time you can spend playing. Once the limit is reached, you will be logged out automatically.
Net loss limit: Limits how much money you can lose. Once the limit is reached, you will not be able to place any more bets.
Deposit limit: Limits how much money you can deposit. Once the limit is reached, you will not be able to make any more deposits.
Wagering limit: Limits how much money you can wager. Once the limit is reached, you will not be able to place any more bets.
Self-Exclusions are some of our strictest controls, available for indefinite and definite timeframes since implementing this measure prevents you from logging in to your Spinz account. Choose either of these options if you need some time away from gambling or if your gambling activity is starting to get out of control.
To activate a definite Self-Exclusion, contact our customer support team viaand specify the length of time (1/7/30 days) you would like to take a break from gambling with Spinz.
Note that if you decide to request a definite self-exclusion by contacting our Customer Support, it does not take effect immediately. You will be duly notified by a member of our Support team after it has been applied to your account.
Note that if you wish to decrease your definite self-exclusion period, a minimum ‘cooling off’ period of 24 hours applies before it can be reinstated following a time-out.
If you feel like you need to take a break from gambling for an indefinite period of time, you may request an indefinite Self-Exclusion. You may do so by contacting us viaand stating your reasons. You will be self-excluded as soon as our Customer Support Team sees the request, and you will be duly notified. Please understand that if you wish to decrease or revoke an indefinite self-exclusion period, Spinz may, at its discretion, accept or not, and it shall only be effective seven (7) days from the acceptance of the request.
If you feel that you still need more time away from gambling after the chosen period of time has elapsed, you may extend this period by contacting us.
A message will appear onscreen, showing you information about your current gaming session, such as the length of time you’ve been playing for, and the amount of money lost or won.
These Reality Checks appear at 60-minute intervals, which can be altered in your My Account settings, or can be switched off completely.
In addition to using the tools provided, such as personal limits and self-exclusions, it is also strongly recommended to bear in mind some key principle while gambling:
The following organisations are on hand to offer more help and information about responsible gaming:
You can block access to gambling sites using these pieces of software:
Gamblers Anonymous created this questionnaire to help players identify if they have a gambling problem: ‘20 Questions’.
Our Support team is on hand to provide information and assistance on responsible gambling.
We hope that you enjoy playing safely and responsibly at Spinz.
In the Account Limits screen, you may place Deposit Limits, Net Loss Limits, Wager Limits, Time Limits, and self-imposed Timeouts on your account.