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Account
How can I check if I already have a Spinz account?
How do I close my Spinz account permanently?
Can I play with more than one Spinz account?
Is it easy to open an account at Spinz?
Which currencies do you offer?
How do I update my marketing preferences?
Authorization of Location Services
I have to leave Ontario in the middle of the game, what will happen?
Can I be accurately geolocated if I have proxy or VPN software actively running on my laptop or desktop?
Is geolocation accurate if I am accessing the internet via a public Wi-Fi hotspot?
What if my computer (desktop PC/Mac) is incorrectly locating me outside Ontario?
Must I be located within Ontario to register and create a player account?
Can I still play real-money games if I have remote desktop software running on my laptop or desktop?
Are games accessible on my mobile device using a mobile internet connection?
How accurate is the location information, and what if I am close to the Ontario border?
How do I activate my location services
Is it possible to improve my location accuracy?
Bonuses
How does Cashback work at Spinz?
How can I claim today's Game of the Day offer?
Why don't my wagering requirements decrease when using Bonus Money?
How can I trigger rewards at Spinz?
How does Double Speed work?
Where can I see outstanding Wagering Requirements on my bonuses?
What does the 99% reward do?
How often can I expect to receive bonuses at Spinz?
Casino
What happens if a game won't run when I try to launch it?
How do I find a particular game?
What happens if I lose internet connection in the middle of a game?
Are your games offered in demo mode?
Can I be assured of player safety at Spinz?
Deposits & Withdrawals
How long do deposits take to arrive?
What are your minimum deposit amounts?
What deposit methods are available?
How long do withdrawals take?
Why is my deposit not showing?
Is it possible to make payments using someone else's account?
Do you charge deposit or withdrawal fees?
Games
Is it possible to add a particular title that I like?
Mobile Gaming
Can I play games at Spinz on my iPhone?
Are the same payment options available on mobile and desktop?
Responsible Gaming
Are there ways to manage my playing activity at Spinz?
Security
Is it safe to upload my documentation to your website?
How do I update any personal information that is incorrect?
Can you remind me of the email address I used to sign-up?
How do I verify my account?
Can I make payments to and from my account prior to verification?
How long does account verification take?
I've forgotten my password. How can I reset it?
Are my funds safe at Spinz Casino?
Will you inform me when my account is verified?